CDI - Retail Operations Manager F/H

Location: New York, USA
Start Date: ASAP
Role Type: Full-time

Mission:

The Retail Operations Coordinator will be based in New York. He will closely work with the US Retail team and other departments as well as the Paris Headquarters (Retail Operations, Merchandising, Supply Chain, IT, etc.).This role focuses on driving efficiency, consistency, and compliance across all stores, ensuring that every aspect of retail execution supports both profitability and brand integrity. This role will be responsible for building scalable retail processes, streamlining operational systems, and ensuring store teams have the tools, training, and support needed to deliver best-in-class performance. Currently, AMI PARIS will have 6 stores in North America by the end of 2025, with the plan of opening new stores in 2026.

Key Responsabilities:

Support the Retail team in their daily operations and collaborate with Headquarters to ensure store operations procedures are in line with internal policies and guidelines:

Logistics

• Monitor and control merchandise flows (receiving / shipping / processing / end of seasons)
• Optimize and monitor distribution planning (auto-replenishment, in-store minima, tracking of potential delays)

Inventory management

• Oversee daily inventory control in stores (e.g., discrepancies, negatives in stock)
• Monitor and secure monthly stock accuracy by ensuring all transfers, exceptional movements, and end-of season operations are correctly processed in Cegid (ERP system) for monthly closing
• Responsible for the bi-annual inventory process, including preparation, execution, and reporting, ensuring accurate and timely submission to accounting

Operations and maintenance

• Regularly review and challenge service providers’ performance and contracts, in collaboration with the Regional Finance Director, to optimize costs and improve operational efficiency
• Continuously assess each store’s operational needs and manage replenishment of supplies accordingly, ensuring optimal stock and cost efficiency
• Coordinate Retail Operations supplier invoices by verifying accuracy, tracking payments, and maintaining consistent communication with providers
• Connect with stores during monthly financial closing and support them in providing accounting documents,analyze stock if needed, explain exceptional transactions
• Master AMI Paris tools and systems, providing team support and facilitating information updates (act as Cegid referent)
• Contribute to the implementation of new processes within Retail team
• Support the store teams in the production of in-store marketing events
• Act as the main contact for store maintenance, proactively monitoring boutique conditions to anticipate issues and ensure AMI standards are met
• Manage maintenance incidents and quotes in collaboration with the Regional Finance Director and HQ

Store Planning

• Oversee recurring maintenance programs (HVAC, cleaning, lighting, repairs) with approved providers AMI PARIS USA INC 6 St Johns Ln,New York, NY 10013, USA
• Track and manage the annual maintenance budget, ensuring accurate expense follow-up and regular reporting to the Regional Finance Director Support on new stores openings
• Lead all operational aspects of new store openings, acting as the main liaison between local teams and HQ departments (Supply Chain, Merchandising, IT, Architecture, etc.)
• Maintain and update the master checklist for store openings to ensure all steps are completed across departments
• Lead kick-off meeting with HQ and coordinate work that needs to be done across departments
• Monitor and facilitate the completion of all projects on a timely basis within budget
• Ensure thorough communication with all internal and external merchant teams, construction managers,consultants and agencies

REQUIRED EXPERIENCE AND SKILLS:

• Master’s degree
• 5-6 year experience in Retail or Consulting
• Proficiency in Microsoft Excel and PowerPoint
• Strong knowledge of Cegid is a significant plus
• Positive, enthusiastic, and resourceful, excellent communication skills - well-developed interpersonal skills,good listener
• Excellent analytical and organizational skills
• Ability to effectively collaborate with all functions in the organization
• A collaborative team player, attentive to team and company-wide success as well as individual performance