Keyholder - Yorkdale (Toronto)

AMI is looking for a Keyholder to join our Yorkdale team! Reporting to the Store Manager and Assistant Store Manager, the Keyholder will ensure the store is running efficiently. Alongside his/her team, The Keyholder responsibilities include but not limited to;

DRIVING SALES

• Keyholder will drive sales and performance and continually create engaging client experience and long-term relationships with clients.

• Supports team to achieve individual and store sales targets

• Sees business opportunities and possible challenges to help initiate changes and improve the business.

CUSTOMER RELATIONS

• You will engage with customers in offering a unique experience and assisting them in exploring the world of AMI.

• Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood

• Understands customer needs and proposes a relevant selection of products while encouraging cross selling.

• Assists customers during fittings and accommodates any alterations when needed.

• Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.

• Introduces new customers to the brand.

TEAM MANAGEMENT

• Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment.

• Bringing the team together by representing and transmitting the AMI culture.

• Continually share with the team products and brand knowledge.

• Ensure and coach team members’ on new skills and selling techniques.

• Conducting fun and energetic Morning meetings/Team Debriefs. Work hand and hand with team to strategize the daily tasks and focuses for the day/week. Use manager communication book daily to keep everyone informed of the day to day.

VISUAL MERCHANDISING

• Ensures the store is well maintained, presentation of products, cleanliness, maintenance of the premises, etc.

• Actively participates in the Visual Merchandising set-ups using HQ directive and guidelines. As well as proposes new ideas and suggestions for optimal selling.

OPERATIONS MANAGEMENT

• Manages and tracks best-selling/slow-selling to strategize action plan. Support with tracking inventory levels and informing managers of any stock error.

• Assist with updating store trackers and communications boards for in-store use

• Managing the cash vault and setting up cash pickups through Brinks.

• Control and oversee deliveries, transfers, damages, cycle counts, end of season, and all other back of house operations.

• Develop and share ideas to increase efficiency, support store initiatives and projects as needed.

Join the “f.AMI.ly“

• At least 2+ years of experience in retail management.

• Experience in stock managing, operations, or retail preferred.

• Familiar with sales techniques.

• Smiling, dynamic, involved, and excellent interpersonal skills.

• Team player with a strong sense of team leadership to deliver results beyond expectations.

• Mastering customer service skills and demonstrating ability to foster a customer-service spirit.

• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market

and its trends.

• A second language would be appreciated

• Open availability (including nights, weekends & holidays)