Permanent Contract- Store Manager - Munich

AMI is looking for a Store Manager for its corner in Oberpollinger Munich!

Reporting to the Retail Manager Europe, the Store Manager will ensure the store is running efficiently. Alongside with his/her team, the Store Manager will drive sales and performance of the store and continually create an engaging client experience and long-term relationships with clients.

The Store Manager is responsible for store operations in order to achieve their store targets while ensuring customer service. 

The Store Manager responsibilities include:

TEAM MANAGEMENT

• Direct management of sales teams, motivation and coaching on the floor in order to achieve targets
• Motivates sales teams on a daily basis, developing the AMI corporate culture in order to guarantee a harmonious and motivating work environment
• Supervision, training, and development of a high performing team
• Management and monitoring of schedules and annual leave monitoring that the staff is sufficient to guarantee the smooth running of the store
• Training of the team on products and brand knowledge
• Lead and host daily briefs
• Participation in the recruitment of his team

DRIVING SALES

The Store Manager’s mission is to drive sales while creating a dynamic environment with excellent customer service:

• Monitoring of store and team KPIs in order to achieve qualitative and quantitative targets
• Supports team to achieve individual and team sales targets
• Provides daily reports to the Retail Manager
• Works closely with merchandising team by communicating and providing feedback and better knowledge of the customers
• Sees business opportunity and possible challenges to help initiate changes and improve the business
• Ensures application of retail processes in store

CUSTOMER RELATIONS

The Store Manager spread the AMI spirit by offering alongside with his/her team a unique customer experience:

• Ensures customer service meets “AMI service in store” standards to guarantee the best service
• Welcomes customers according to AMI values: Commitment, Creativity, Optimism & Confidence
• Understands customer needs and proposes a relevant selection of products while encouraging cross selling.
• Drives the team to fully embrace a customer loyalty culture and develop customer file
• Leads CRM operations in store

OPERATIONS MANAGEMENT

The Store Manager is responsible of the store image:

• Monitoring of accounting operations in collaboration with AMI accounting service and local accounting partner
• Monitoring stocks, deliveries, stock output, loans, defective, transfers, cycle counting, pending delivery ...
• Active participation in the store’s annual stock take. The store manager is responsible for the results of his store.
• Management of staff uniform selections, compliance with guidelines and stock output
• Stock management to ensure that sales potential is maximized
• Guarantees the application of VM standards and is responsible for the general condition of the store

REQUIRED PROFILE

• Significative experience in retail management
• Experience in luxury sales and/or designer clothing
• Familiar with sales techniques
• Smiling, dynamic, involved, and excellent interpersonal skills
• Team player with a strong sense of team leadership to deliver results beyond expectations
• Mastering customer service skills and demonstrating ability to foster a customer-service spirit
• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends
• German speaking, English required, a third language would be appreciated
• Starting date: ASAP - Full-Time Position

Why join the " f.AMI.ly "?
- Join a fast-growing, caring fashion brand.
- Gain enriching experience within a "friendly luxury" brand.
- Be part of a stimulating and passionate team.